Résumé

The Present

I am a compassionate person who values creativity and simplicity. I believe that quality in life and in work happens when things are kept enjoyable and simple.

Professional Experience
Workforce Optimization Analyst, Tangerine (formerly ING Direct), Toronto, Canada

I am responsible for reporting and process improvements in order to gain efficiencies in all Workforce disciplines. Details of my work in this role are available at http://www.nowlabs.net/tangerine-woa

Intra-Day Analyst, Tangerine (formerly ING Direct), Toronto, Canada

I was part of the team whose responsibility it is to manage and report on the Tangerine call centre’s capability to meet the incoming volume of calls. Details of my work in this role are available at http://www.nowlabs.net/tangerine-ida

Application Support Analyst, Tangerine (formerly ING Direct), Toronto, Canada

I was responsible for providing second level on-site and remote access support on behalf of the Tangerine IT department for all Tangerine Bank of Canada sites. Details of my work in this role are available at http://www.nowlabs.net/tangerine-asa

Direct Associate, Tangerine (formerly ING Direct), Toronto, Canada

I assisted customers in choosing and customizing the deposit products of ING Direct to fit their needs.

Programmer, Nexus Business Systems, Melbourne, Australia

I worked as a Software Engineer creating various software programs and frameworks that assisted in new and modified business processes. Details of my work at NBS including a letter of recommendation are available at http://nowlabs.net/nbs.

Network Administrator, International House, Melbourne, Australia

I worked as the Network Administrator of the student network at the International House residential college. More information on the responsibilities of this position including a letter of recommendation is available at http://nowlabs.net/ih.

Telematics Feasibility Consultant, Melbourne, Australia

I co-authored a paper on Competitor Analysis & Market Capability of the Australian Telematics Industry for a company who was interested in entering the Australian Telematics market. More information is available at http://nowlabs.net/telematics.

Customer Service Attendant, Rail Corporation NSW, Sydney, Australia

I was responsible for professional customer service, platform management and network monitoring at Town Hall station. More information including a copy of the Certificate II in Transport and Distribution (Rail Operations) is available at http://nowlabs.net/railcorp.

Store Person and Retail Associate, McKnight’s Retravision, Melbourne, Australia

I was responsible for efficient stock storage and traceable stock flow into and out of the Retravision store. More information including a letter of recommendation is available at http://nowlabs.net/retravision.

Student Mentor, The University of Melbourne, Melbourne, Australia

I was a student mentor for the International Engineering Students’ Society. More information including a certificate for mentoring is available at http://nowlabs.net/iess.

Education

Duly admitted to the degree of Bachelor of Engineering with honours in the University of Melbourne on 27 August 2003. My graduation certificate is available at http://nowlabs.net/files/resume/grad.jpg.

Core Principle

I feel that for my work to be vibrant, it has to be continually evolving. This continuous movement allows me to see new possibilities and helps me solve problems in new ways.