I was a member of the Application Support Team whose primary responsibility was providing second level on-site and remote access support on behalf of the ING IT department for all ING Bank of Canada sites.
The major responsibilities of this role involved performing installation, configuration and maintenance of staff PCs which included any software roll-outs, upgrades, patches and service packs.
- I met or exceeded all SLA’s in this position
- I worked with one other team member to create an all-in-one installer program that helped to speed up the installation process. This tool has been used by Application Support Team Members since.